how to claim
warranty claims will only be handled through the appropriate channel which is our online form. if you do not supply all of the requested information, your claim may be rejected. please go to the following page & fill out the warranty enquiry form in full http://www.stomp-group.com/warranty-enquiry-form/
completes & parts
1 year manufacturers warranty. covers unexpected failure/defect of all parts/components that may not be attributed to fair wear & tear or crash damage outside that considered normal use. the claimant must be the original owner/purchaser produce a receipt to prove the date of purchase. the parts/components must be free from modification including shot blasting and or painting/powder coating where this may be attributed to the failure.
important - 1 week service
as your bike will have been sent to you via mail order, it is your responsibility to ensure it has been assembled correctly. we allow you to assemble by yourself; however you must get a 1 week service by a qualified bicycle shop technician in order to qualify for your warranty. this is to ensure you have assembled your bicycle correctly & that everything is adjusted correctly. e.g. spokes will need tightening, maybe your chain is too loose, brakes not set correctly, tyre pressure incorrect etc. if you do not have your 1 week service record (signed & stamped receipt), then your warranty is invalid.
examples of items not covered by your warranty:
• buckled wheels
• worn tyres
• worn/broken chains (unless clearly a manufacturing defect)
• worn sprockets
• worn bearings or hub internals
• bent forks / frame / bars / axles / cranks / pedals
• worn brake cables
examples of items that are covered where it is clear there has been no abuse or misuse (note: you will need to supply photos of both sides of your bike & then may further be asked to return the failed component):
• cracked or broken frames
• cracked or broken forks
• cracked or broken bars
• cracked or broken hubs
• internal axle failure bb/wheels
• visible manufacturing defects to any part or component (should be reported as soon as noticed)
you are expected to keep your bike in serviceable condition. any failure attributed to incorrect or lack of maintenance will be easily detected by our engineers & in most cases rejected.
when you make a claim, you will be expected to provide photographic evidence of your complete bike (photos of both sides even if it is a single small component failure) including close up shots of the failed component(s). in most instances you will then be required to send the failed part/component back to our head office for inspection at your own cost.