Please note, if you call us to discuss a warranty issue, you will be referred to this page on our site in order to progress your claim. Please read ALL of the following carefully before calling or emailing us.
How to claim
Warranty claims will only be handled through the appropriate channel which is our online form. If you do not supply all of the requested information, your claim may be rejected. Please go to the following page & fill out the warranty enquiry form in full: stomp-group.com
Pitbike Direct provides a 30 day parts warranty period from date of original retail purchase of Pitbike Direct product in the UK. Pitbike Direct, ensures that the Pitbike Direct pit bike will be free of parts defects under the following conditions:
Please see individual product warranty for details.
Pit bikes that were not purchased from an authorised Pitbike Direct dealer, which were/are used for rental purposes, or other commercial use are not covered by any warranty herein. Also excluded from the warranty are, installation of parts not of the Pitbike Direct make, accident, crash or collision damage, any modifications to original parts, improper maintenance, improper assembly (if not carried out by a Pitbike Direct authorised dealer) or improper transportation. Improper use i.e. Pitbike Direct fun bikes are not designed for use on designated motocross, minibike or BMX tracks and therefore failure of components as a result are not covered in any warranty supplied or otherwise implied.
The owner is required, to qualify for this warranty, to operate and maintain his/her pit bike according to the guidelines specified in the owner’s manual & PDI sheet (including service schedules), to return the pit bike to an authorised Pitbike Direct dealer should any warranty issue arise along with proof of purchase and Proof of PDI by a qualified motorcycle Technician.
Pitbike Direct, offers no other warranty of any kind, whether it be expressed or implied. The consumer assumes all risks when on, near, or around Pitbike Direct pit bikes. Also excluded from this warranty is any incidental or consequential damages including loss of use. You agree to this warranty when you make a purchase of a Pit Bike from Pitbike Direct or from any Pitbike Direct authorised dealer.