Warranty claims will only be handled through the appropriate channel which is our online form. If you do not supply all of the requested information, your claim may be rejected. Please go to the following page & fill out the warranty enquiry form in full.
Pitbike Direct provides a 30 day parts warranty period from date of original retail purchase of Pitbike Direct product in the UK. Pitbike Direct, ensures that the Pitbike Direct pit bike will be free of parts defects under the following conditions:
Pit Bike Direct provides a 30 day parts only warranty period from date of
original retail purchase. Your bike has been supplied in a crate, it is entirely your responsibility to ensure a qualified motorcycle mechanic puts your bike together correctly. Failure to do so will invalidate the warranty supplied with your bike
To claim for warranty, you will need a copy of the bike PDI.
Pit Bike Direct provides a 1 year’s parts only warranty period from date of
original retail purchase. Your quad has been supplied in a crate, it is entirely your responsibility to ensure a qualified mechanic puts your bike together correctly. Failure to do so will invalidate the warranty supplied with your bike
To claim for warranty, you will need a copy of the quad PDI.
Pit bikes that were not purchased from an authorised Pitbike Direct dealer, which were/are used for rental purposes, or other commercial use are not covered by any warranty herein. Also excluded from the warranty are, installation of parts not of the Pitbike Direct make, accident, crash or collision damage, any modifications to original parts, improper maintenance, improper assembly (if not carried out by a Pitbike Direct authorised dealer) or improper transportation. Improper use i.e. Pitbike Direct fun bikes are not designed for use on designated motocross, minibike or BMX tracks and therefore failure of components as a result are not covered in any warranty supplied or otherwise implied.
The owner is required, to qualify for this warranty, to operate and maintain his/her pit bike according to the guidelines specified in the owner’s manual & PDI sheet (including service schedules), to return the pit bike to an authorised Pitbike Direct dealer should any warranty issue arise along with proof of purchase and Proof of PDI by a qualified motorcycle Technician.
Pitbike Direct, offers no other warranty of any kind, whether it be expressed or implied. The consumer assumes all risks when on, near, or around Pitbike Direct pit bikes. Also excluded from this warranty is any incidental or consequential damages including loss of use. You agree to this warranty when you make a purchase of a Pit Bike from Pitbike Direct or from any Pitbike Direct authorised dealer.
We accept returns for up to 14 days should you decide you do not want your item & it must be returned unopened, fitted or used in any original packaging. We must be informed of damaged items immediately. If there is damage to any returned parts in transit or if the value of item has been reduced as a result of over handling (for example more than you would in a shop) you may be liable for a deduction in the refund to cover our costs. Please ensure you package it well & send it back recorded delivery. Please keep any proof of postage.
Before attempting to send anything back, please complete and submit the following online returns submission stomp-group.com Once we have received & reviewed your request we will email you with details on how to proceed.
Items on pre-order will be despatched as close to their stated arrival date as possible. This may be subject to delays and the given date is an approximation of that date. Reservation prices are non-refundable deposits and the full amount (marked as RRP) will be requested from you minus this deposit before shipping your order.